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Facebook is crowing over reaching its latest milestone -- 500 million members and counting -- even though a great many of those members have expressed dissatisfaction with the company, resulting in an embarrassingly low ranking in the latest American Customer Satisfaction Index. Consumers like Facebook about as much as they like airlines and cable companies -- and that's even less than they like the IRS.
Click the link above to read the rest of the article from the Ecommerce Times. By the way, I share this not to "bash" Facebook (which I use), but to keep our leaders informed of what's happening out there.
by Keith Zendler on 07/21/2010